How It Works

Sign up in under a minute — no paperwork, no waiting. Just your phone number and you are in.

• Register with your mobile number or email address.
• Verify your number via OTP — a quick one-time step.
• Add a payment method: MTN Mobile Money, Airtel Money, or a debit/credit card.
• Your account is ready immediately — start exploring right away.

Browse shops, restaurants, events, hotels, salons, and more — all curated and verified.

• Use the category filters to find exactly what you need — Shopping, Food, Events, Hotels, Beauty, Gym.
• Search by name, location, or type to narrow results instantly.
• Read verified reviews from real customers before committing.
• Save favourites to your wishlist for later.

Whether you are buying a product, reserving a table, or grabbing an event ticket — the process is identical: pick, select options, confirm.

• Products: select size, colour, or variant, set quantity, and add to cart.
• Events & tickets: choose your ticket type, quantity, and seat (where available).
• Restaurants: pick your date, time, and number of guests — instant confirmation.
• Hotels: select dates, room type, and any extras — rooms held in real time.
• Beauty & wellness: pick your service and preferred time slot from live availability.

One checkout, multiple payment options — choose what works for you. All transactions are secured by Caramel Escrow.

• Pay with MTN Mobile Money, Airtel Money, or Visa/Mastercard.
• For qualifying purchases, use Caramel Wallet for instant one-click checkout.
• MicroLoan option available for eligible users — pay in 3–30 days, powered by Letshego.
• Receive an instant digital receipt and booking confirmation via SMS and email.
• Funds are held in escrow and released to the merchant only after confirmed fulfilment.

Collect your order, attend your event, savour your meal, or relax at your spa — then rate your experience to help others discover the best.

• For products: track delivery in the app or collect in-store using your confirmation code.
• For events: present your digital ticket at the door — no printing required.
• For restaurants and services: show your booking confirmation on arrival.
• Leave a verified review after your experience — your feedback improves Caramel for everyone.
• Earn Caramel Points on every transaction — redeem for discounts on future purchases.